Terms & Conditions

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Your purchases from Spirit of the Nomad International AB (”we” or ”us”) made from 1 Mars 2020 are subject to these terms and conditions. The terms and conditions apply to purchases made by you for purposes that are outside your trade, business craft, or profession (i.e. consumers). Naturally, you are entitled to invoke any rights under applicable consumer protection law not expressly set forth herein. Swedish law applies to these terms and conditions. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. If your habitual residence is outside of Sweden, but in a member state of the European Union in which we pursue our commercial or professional activities or to which we direct such activities, any provisions of the law applicable at the habitual residence that is more favorable to you and that cannot be derogated from by agreement by virtue of the law applicable at your habitual residence shall prevail over the respective provisions of the Swedish law.

How do I place an order and when is a binding agreement created? 
To begin with, in order to place an order you must be of legal age or have your legal guardian(s)’s consent.
When you have ticked the box to confirm that you approve these terms and conditions and click on ”Complete the order”, a request to purchase the products you have placed in the basket will be sent to us. We will thereafter acknowledge our receipt of your order and let you know if we will be able to carry out your purchase. Please be aware that you make a binding commitment to purchase the selected products once you click on ”Complete the order”. You must immediately contact us if you placed an order by mistake. We will then cancel your purchase if we are able to do so before it has been packaged, but otherwise, you will instead need to invoke your right of withdrawal from the agreement pursuant to what is set forth below. We will normally acknowledge receipt of your order via email shortly after your completion of the order but we will not be legally bound by it until we have confirmed the dispatch of your products.
We reserve the right to decline your purchase if, for example, your payment be declined. If so, neither you nor we will undertake any legal obligations. If it turns out that we do not have the product you have ordered in stock, you can watch the product and you will get
an e-mail from us when we have the order in stock again. 

How much should I pay for my product? 
All items in our webshop are indicated including applicable VAT. Should we for any reason by mistake set out inaccurate prices for products in our webshop, we reserve the right to contact you and request your approval to pay the correct price (if higher) before a binding agreement between you and us is created. If you do not approve of this price, no agreement concerning the purchase of the products you have ordered will be created. Naturally, we will always make sure that you receive a refund of any excessive amount you may have paid should the indicated price mistakenly have been higher than intended.

What about your delivery rates and will there be any extra charges? 
We offer free deliveries & free returns within EU. For the time being, we do not deliver to countries outside of the EU except Norway and Switzerland. We promise that you will never have to pay more than what we have agreed. Should there ever be any extra charges for your purchase, such will be clearly indicated before you complete your order.

How can I pay for my purchase?
We currently accept payment by KLARNA, VISA, and Master card. Please read more here.

When will my order be delivered?
Normally, your order will be delivered within 6-8 workdays but occasionally it may take longer. Unfortunately, we cannot warrant that your order will be delivered within a certain time even though it will normally not take more than a few days. You will be notified about the delivery by SMS, email.
Should your delivery not be possible to complete for any reason that we are not in control of (e.g. if our suppliers do not perform their obligations toward us) we must reserve the right to cancel your order and fully refund what you may already have paid.

What happens and what can I do if the delivery of my order takes longer than I had expected?
We will, of course, do everything we can to deliver your order as soon as possible. Should the delivery of your order take longer than normal we will always strive to let you know when the delivery can be expected. You are entitled to terminate the agreement with us upon extensive delays in delivery or if the delay is otherwise of material significance to you.

Should I accept delivery with visible damages to the packing?
We recommend that you instead of collecting a package with visible damages that may have affected the condition of its contents contact us on order@spiritofthenomad.com and report this. We will then handle the matter and make sure that you receive a new product as quickly as possible. We would for the avoidance of doubt like to state that you do of course not lose any rights under consumer protection law should you collect such a package but it if you refrain from doing so it will be evident to us that the (possibly) damaged product was damaged during freight and not for example by you accidentally dropping it. Please note that the packaging of the product may vary from that shown in the images on our website.

What happens if the product I ordered looks different to that on the website?
The images of the products on our website are for illustrative purposes only. Although we have made every effort to ensure the colour are accurately represented there may be minor variations and we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images, but the product itself will be as described on the website.

What happens if I do not collect my delivery?
UPS will deliver your package at your home, they will try 3 times. It’s important that you can make sure that UPS can deliver. To cover our expenses related to non-collected deliveries we will charge you a fee of GBP 18 in the UK and EUR 20 for other EU countries.

When do I own the goods?
You own the product once we have received payment in full.

What happens if I do not give you the required information?
We may need certain information from you so that we can supply the products to you, for example, your name and delivery address. If so, this will have been notified to you before you placed your order. We may contact you at a later stage to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may end the contract.

Can I withdraw from my purchase once I have collected the package?
Yes, you can. For detailed conditions in respect of your right of withdrawal, please read the below.

Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us at, order@spiritofthenomad.com. and we'll send you a prepaid UPS label. Follow the four steps to return the order. Read more here.

Spirit of the Nomad International AB,
Bergstigen 4, 182 78 Stocksund if your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by e-mail). Please state as much information as possible about your order in the message (your name, address, and other information of relevance, such as order ID, email address, and the product concerned) it will enable us to process your request for withdrawal quickly. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement (save for the below-mentioned fee if you use a return shipping label offered by us, for which the fee will be deducted from your refund). From the amount to be refunded, we are entitled to deduct an amount corresponding to the product’s diminished value as set out below. 
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We recommend that you send the product well packaged, in good condition and in its original package.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. Should you handle the product(s) to a greater extent than this, we are entitled to deduct an amount from the refund corresponding to the diminished value of the product(s) due to such handling. Please note that the value of the products we sell normally diminishes by 100 % when you break their seal. If you have broken the seal to a product that is not suitable for return due to reasons of health or hygiene, the right of withdrawal does not apply at all.
Thus, the right of withdrawal does (effectively) not apply for most of our products should you break its seal. 

How do I complain about a product?
We always strive to ensure that you are fully satisfied with your purchase. Under applicable consumer protection law, you are entitled to complain about your purchase to us within three years from receipt of the product. Should you wish to complain about a product, you should do so by contacting us as soon as possible from becoming aware of any defect to the product. In order to be entitled to any remedies, you must notify us about the defect within a reasonable time from when you detected or when you should have detected the defect. Complaints submitted within two months from when you noticed the relevant defect will always be deemed to have been given in due time. Please note that the packaging of the product may vary from that shown in the images on our website.

If you submit a complaint in due time and the product is defective under applicable consumer protection law, we will send you a new product and reimburse you for the normal costs incurred to return the defective product (unless we have provided you with a return shipping label). If we are unable to replace the product for any reason, we will instead refund what you have paid for the product plus any extra charges paid. Should the defect be of substantial significance to you, you are always entitled to terminate the relevant agreement with us. To notify us about a broken or defective product we recommend that you contact us by sending an email to order@spiritofthenomad.com. You are always welcome to contact us should you have any other questions or comments on your purchase or our products. Should we not be able to resolve your complaint, you may inter alia refer the dispute to the EU’s dispute resolution body for online purchases by consumers. The online platform for such matters is available at http://ec.europa.eu/consumers/odr/.
We are under a legal duty to supply products that are in conformity with this contract.

Are your products covered by any special warranty or similar? 
Some of the products that we sell may be from time to time be subject to a special warranty beyond any statutory such. Information in respect of warranty periods and special terms and conditions applicable to such warranty (if offered) will either be available on the webpage in connection with the relevant product or accompany the product. A product warranty only applies to manufacturing defects and not to defects caused due to, for example, your own modification of the product’s function or design. Your order confirmation will act as a certificate of warranty. Spirit of the Nomad does not assume any liability whatsoever for hypersensitiveness to any ingredients in our products. order@spiritofthenomad.com

Do any limitations of liability apply to my purchase? 
We are not in any circumstances liable for damages in commercial activities, regardless of whether such damages are caused by
delays in delivery, defective products, or our actions or failure to act.